Terms of service

Last updated: 06.09.2026

Welcome to CozyVibe.eu. These Terms explain how purchases from our store work and the conditions for using our website. Please read them before placing an order and keep a copy for your records.

CozyVibe.eu is operated by M&E CozyVibe UG (haftungsbeschränkt), your seller and contractual partner. In these Terms, “we”, “us” and “our” refer to this company, including when a brand or fulfilment partner dispatches your products. Full company and contact details are available in our Legal Notice.

1. Scope

These Terms apply to purchases made by consumers through CozyVibe.eu and to use of the website. A consumer is an individual acting mainly outside their trade, business or profession.

The Terms made available when you place your order apply to that purchase. Our Shipping Policy and Refund & Returns Policy provide additional information. Nothing in these Terms or policies limits your mandatory consumer rights.

You must have the legal capacity or legally required authorisation to make a purchase. Please provide accurate order and contact details.

2. Placing an order and forming the contract

Product listings invite you to place an order. You can add products to your cart, enter your delivery and payment details, and review and correct your information before submitting your order using the final payment-obligation button.

By submitting the order, you make an offer to purchase the selected products. We acknowledge receipt by email. An automatic acknowledgement does not itself accept your order unless it expressly confirms acceptance.

The purchase contract is formed when we expressly accept your order by email or dispatch the products, whichever occurs first.

Before acceptance, we may decline an order for an objective reason, such as unavailable stock, an unresolved payment problem or reasonable evidence of fraud. We will notify you and promptly refund any payment taken for a declined order. After acceptance, we may cancel or change a contract only where permitted by law or agreed with you.

An apparent pricing or description error does not give us an unrestricted right to cancel an accepted order. Any correction or cancellation is subject to applicable law.

Contract languages: English, Dutch and German.

3. Order records and customer account access

We store information about your orders in our store’s order-management system. You can access orders associated with your customer profile by signing in at account.cozyvibe.eu using the email address associated with your purchase and completing the verification process. Email sign-in uses a one-time verification code; no password or separate registration is required.

Once signed in, you can view your order history, individual order details and available order-status information. Shipment tracking is available where tracking information has been provided.

Please retain the order emails and documents you receive for your records. Your account’s order history should not be relied upon as a complete archive of the Terms of Service and other contractual information applicable when you placed your order.

If an order is missing or you need assistance accessing your records, please contact info@cozyvibe.eu. We may request appropriate verification before disclosing order information.

4. Products, prices and payment

The product description and agreed specifications form part of your purchase. Screen settings can affect colour appearance, but this does not limit your rights if a product does not match its description or is otherwise defective.

Prices are displayed in euros and include applicable VAT. Shipping charges and any other applicable charges are disclosed before you submit your order. The total shown at checkout is the amount payable for your order.

Price changes apply to future purchases and do not change the agreed price of an existing contract. Promotional conditions, including any free-shipping threshold, are shown with the relevant offer and at checkout.

Available payment methods and any method-specific payment terms are displayed during checkout. You must be authorised to use the payment method selected. We may request proportionate information to resolve payment or fraud concerns.

Payment providers process transactions under their applicable terms. Their involvement does not remove our responsibility for your purchase, refunds or other statutory rights. You may contact us about an order or payment issue without first pursuing the provider.

5. Shipping and delivery

Available destinations, shipping fees and delivery information are set out in our Shipping Policy and shown during the purchase process. Products from different brands may arrive separately. We do not add shipping charges after purchase simply because we split a shipment.

We will deliver within the agreed delivery period. If no delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the contract is concluded.

If delivery is delayed, please contact us. Your statutory rights to require delivery and, where the legal conditions are met, end the contract and receive a refund remain unaffected.

For delivery through carriers we offer or arrange, the risk of accidental loss or damage remains with us until you, or a person you nominate other than the carrier, physically receives the goods. Please contact us if a parcel is lost or arrives damaged so we can resolve the issue.

Please check your address before ordering and tell us promptly about any error. We will explain any proposed redelivery arrangements and applicable costs; an address mistake does not automatically remove your consumer rights.

6. Withdrawal and change-of-mind returns

Consumers generally have a statutory right to withdraw from an online purchase within 14 days, without giving a reason. For goods, the period normally begins on receipt; where one order is delivered separately, it generally begins when the last item is received.

Notify us through a clear statement, for example by email to info@cozyvibe.eu. The statutory model withdrawal form may also be used, but is not compulsory. Our Refund & Returns Policy explains the available return channels and instructions.

After notifying us, send the goods back within a further 14 days. You bear direct change-of-mind return costs only where we have properly informed you of this before purchase.

You may inspect goods as you would in a shop. Where the statutory conditions apply, you may be responsible for diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Missing original packaging does not by itself remove the right to withdraw.

Exceptions apply only where permitted by law, such as genuinely personalised or made-to-specification goods. A discount or “final sale” label does not by itself remove statutory withdrawal rights.

For a full withdrawal, we refund the purchase price and the cost of our least expensive standard delivery option. Any extra paid for an upgraded delivery method need not be refunded. Refunds are due within 14 days of your withdrawal notification, but we may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first, unless we have offered to collect them. We use the original payment method unless you expressly agree otherwise and incur no fees.

7. Faulty, damaged or incorrect goods

Your statutory rights apply if goods are defective, incorrect or do not conform to the contract. These rights are separate from the 14-day change-of-mind withdrawal period.

Contact info@cozyvibe.eu with your order details and a description of the problem. Photos can help us assess an issue where reasonably available; they are not a blanket condition of your statutory rights.

You can seek repair or replacement in accordance with the law. Where the legal conditions are met, you may seek a price reduction or end the contract. We bear the costs that the law requires us to bear in providing a remedy, including necessary transport costs. Any manufacturer warranty is additional to your rights against us.

8. Website use and intellectual property

Please do not use the website for fraud, unlawful activity, unauthorised access, harmful code or activity that materially disrupts the service or infringes another person's rights.

Website content belongs to us or the relevant rights holders. You may view it for personal use and save information relating to your purchase. Other use requires permission unless permitted by law.

We may proportionately restrict access where reasonably necessary to protect the website or investigate misuse. This does not cancel accepted orders or remove your refund, withdrawal or other statutory rights.

9. Reviews and customer content

Please submit content based on your genuine experience and only material you have the right to share. Do not include unlawful material or another person's private information without permission.

You retain ownership of your content. By submitting a review for publication, you give us a non-exclusive, royalty-free permission to display it on our website and make technical formatting changes necessary for that display. We will not change its meaning.

We may moderate content for objective reasons such as spam, unlawful material, irrelevant content or infringement of others' rights. We do not remove a review merely because it is negative. Separate permission will be sought for use of your photos or testimonials in advertising beyond the purpose for which you submitted them.

10. Privacy and external services

Our Privacy Policy explains how we process personal information. Using the website or accepting these Terms does not by itself constitute consent to optional marketing or non-essential cookies.

External links may lead to websites operated by others. Their own terms apply to their separate services. Our use of payment, shipping or other service providers does not exclude responsibilities we owe you under applicable law.

11. Liability

Our liability is governed by applicable law. These Terms do not impose a blanket limit equal to your order value or exclude rights and remedies available to you by law, including in relation to defective products, personal injury, fraud, intentional misconduct or gross negligence.

12. Changes to these Terms

We may update these Terms for future orders. The revised version and update date will be published on this page. Updates do not retrospectively change an existing purchase contract. Any change to an existing contract requires a lawful basis or your agreement.

13. Complaints and dispute resolution

Please contact info@cozyvibe.eu with your order number and the details of your complaint so we can investigate and respond.

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.

You do not have to give up your right to seek a legal remedy in order to contact us or attempt an informal resolution.

14. Applicable law and courts

German law governs these Terms and our purchase contracts. Where mandatory consumer protections of your country of habitual residence apply, this choice of law does not deprive you of those protections.

Jurisdiction is determined by applicable law. These Terms do not require consumers to bring proceedings exclusively in Germany or remove rights to bring proceedings in their home jurisdiction where the law provides them.

If a provision is invalid or unenforceable, the remaining provisions continue to apply where legally possible, and the relevant statutory rules govern the affected matter.