Yes, you can return a purchased item within 14 days of receiving it without questions asked.

To initiate a return, please ensure the following:

• The item is unused, in its original condition, and includes all packaging and tags.
• You have proof of purchase, such as an order confirmation or receipt.

Since we carry multiple brands on our website, please note that returns may need to be sent to different addresses depending on the brand. To request a return, please click the Returns button on the homepage and visit our Return Policy page or contact us at info@cozyvibe.eu.

Please note: Shipping costs for returns will apply unless the item is defective or incorrect.

Enjoying free shipping on your favorite home decor items is easy! Here's how:

• Reach the minimum order amount: Spend 65€ or more in a single order to automatically qualify for free standard shipping.
• Look out for promotions: Occasionally, we run special promotions that offer free shipping with no minimum purchase. Subscribe to our newsletter to stay updated!

If you realize that the address you provided at checkout is incorrect, please contact us immediately at info@cozyvibe.eu or via our Contact Us page. Be sure to include your order number and the correct address in your message.

What happens next?

• If your order has not yet been shipped: We will update the address and ensure your order is sent to the correct location.
• If your order has already been shipped: Unfortunately, we are unable to modify the address once the package is in transit. You can try to contact the carrier with your tracking information to request an address change.

To avoid future errors, please double-check all address details before completing checkout. If you need further assistance, feel free to reach out!

Choose the right category helps you quickly find the perfect items to match your home's vibe. Follow these tips to select the best category:

1. Identify your needs:

Are you looking for wall decor, lightning, or cozy accessories? Start by knowing what you need.

2. Explore our categories:

Browse our well-organized categories like: Tableware, Drinkware, Home decor, Storage. All of them you can see and explore when you click in navigation Collections near our logo.

3. Dropdown for Specifics:

Use dropdown menu to narrow down options by type of products.

4. Filtering:

When you choose the product type, you can click on filters & sorting and mark checkbox for exactly which color, style, size or price you are searching for.

Tracking your order is simple!

Just log into your CozyVibe account, where you can:

• View your order status
  
• Access your tracking number
  
• See additional order details
  

Alternatively, you can click on the “Your Order” navigation button and enter your tracking number along with the email address you used during purchase.

Plus, we’ll keep you updated with email notifications at every step of the way—so you’ll always know when your cozy decor is on its way home!

To contact customer service, follow these steps:

1. Check the Website:

Look for a Contact Us page. This option allow you to send message directly to our customer service.

2. Use Email address:

Send e-mail directly to our e-mail adress: info@cozyvibe.eu

Joining our CozyVibe community comes with exclusive perks:

• Be the first to know about new arrivals and upcoming sales.
• Enjoy personalized discounts tailored just for you.
• Unlock special offers available only to our subscribers.

Stay in the loop and never miss out on ways to make your home cozier and more stylish!